FRUSTRATED CUSTOMER!!!!

I contacted FNB from the 25 November 2019 to reverse an unauthorized debit orders..they told me I must call after 24hrs. that then turned into 48hrs and then they told me they have a problem doing that and their IT department is fixing the problem.Today again 02.12.19 I called them and spoke to Lutendo Mavhungu who said that IT department is fixing the problem she doesn't know when it will be resolved I must wait for them until over the weekend AGAIN..THEIR slogan shouldn't be HOW CAN WE HELP U...it should be HOW CAN WE FRUSTRATE YOU............such a big company with IT Department that is so ***********.......ITS A WEEK NOW AND AM STILL WAITING.....I WANT MY MONEY...