JJ
Justin J
1 reviews | Active since Oct 2017
12 Sept 2019, 22:01
FRUSTRATED CUSTOMER
I transfered an amount of R180 to an Agent Bank account from my FNB account. I requested for the funds to be available immediately and proof of the transfer to be send to my phone.
To my suprise I got charged 25% of the amount R45 and the funds never cleared on his side so my question is why did I pay for something (R45) and they didn't deliver, competitors charge R10 for the same service and delivers.
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FNB (First National Bank)'s replyOfficial
13 Sept 2019, 09:28Good day Justin Jacobs,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply13 Sept 2019, 09:28
Official
Good day Justin Jacobs,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***