Frustrated customer

Honestly so frustrated with FNB''s service recently. After having issues with *****, receiving my new card, having it blocked without my consent and being informed that i will not be charged for an issue of a new card BECAUSE OF AN ERROR ON fnb's side, what does FNB do ? Charge me yet again. On top of that calling their customer care line, having to deal with rude people. It has honestly become so frustrating