Frustrated Customer

I’m extremely disappointed with FNB. First I wanted to switch my salary back to FNB which was an extreme nightmare, live chats horrible. To my shock, an enquiry was made against my name on ITC, I phoned you guys to rectify, first consultant dropped the call while transferring, had to call back, fortunately I had requested the number before she could transfer. I called that number, the agent “could not hear me” and put me back to the queue. After holding I finally find someone else who also transferred me to a department that works with FNB. That person could not find my details, had to phone your call centre again expressing my feelings, NO HELP!!! All I got was an email address, nobody willing to go through an extra mile even after my efforts of making sure that I reach out to you. Now FIRST NATIONAL BANK, kindly remove the enquiry on ITC and switch my salary back to you guys. Hopefully this time I get the actual care and help.