Frustrated Customer

I had a terrible experience yesterday at FNB Lenasia Branch. Wasted 2 hrs of my day waiting in a queue to collect a card. I bank with FNB since being a student. I am considering closing all my accounts with them. They have no consideration for their customers. I am writing this review so in future those that stood in the rain outside in a queue with me gets better service. It's seems that they are afraid to voice their frustration as the security guard prevents you from speaking to the Manager. I approached the guard after an hour. Firstly a lady Carol came to check on the queue and placed both people opening a bank account and collections in the same queue. Whilst standing outside it started raining. There were 2 queues. The ATM queue faced the rain directly. We all huddled together eventually to get out of the rain against the side. Security came and moved people to social distance but it was impossible to do so. I was about 11th in queue. I voiced my frustration again with him by asking why does the manager not come see what's happening outside. He again said I must ask that question when it's my turn inside and not speak in the queue. I cheeked him. When he saw I was not going to be silenced he took 5 inside. One elderly lady left. He then fetched the next 5. I was part of them. Only to let us wait again on the inside of the atm side. after about 20mins we were allowed inside. Given numbers written on papers. The queue system not what it was before.. Electronically. Then placed again in another queue. I was number 35.The collections booth empty. Everyone waiting for the consultants. When I looked at the time we were heading for 12h00. I flipped and raised my voice hence I was inside. They fetched the Manger. I was invited to his office. I asked him why can't they separate the queues. Opening an account versus collections is entirely two different procedures. One will still wait but I cannot recall ever waiting 2 hrs to get my card. He apologized, fetched someone to assist me and Wow got my card in a jiffy. All the protocols with sanitizing was adhered to. I asked what's the use as we could not manage social distancing outside due to the rain but endured it as we had no choice. Again asked me to come to his office. I was requested to not close my accounts as I threatened to do so plus put them on social media. He asked me not to do so and gave me his number. I will be failing myself and others without a voice if I leave them to continue treating us as customers this way. We deserve better service than what I witnessed yesterday. I firmly believe this happens daily. Alas!!! wanted to use my card. It had no pin, had to report it damaged and order a new one. Must wait again. I need to cut ties with FNB. You are stepping on my loyalty by rewarding me in this manner. Will encourage my kids to do the same. You are not the only bank.