Frustrated Customer

<p>I have insurance with FNB Brokers since April 2012 which is now underwritten by AIG. When I submitted the claim after my vehicle went up in flames in the middle of the night while parked on the 09 July 2016. On the 10th July the vehicle was towed from my house in Ennerdale by Seds 24 Hour Towing.<br /> I was advised that on Monday 11th July my insurance FNB will advise the towing company where to take the vehicle. 13 July Wednesday I emailed the claim forms with all the required documents to "Robyn Booysen" and later was given a claim number AIG45276/1. A week later i followed up as to how far is the claim and I was told that my claim has been handed over to Rodel Insurance because of the nature of my case. Every week since then i have been following up with Wendy Groth "Rodel" and at first i was told it will take 10-15 days for assessment to be done on the car. They 15days lapsed , i called again and was advised that they unforeseen delay where the documentation did not reach him initially so there is a bit of a delay. Every 2nd day i follow up witb Wendy and she gave a me story as to the cause of the delay with my claim. Until on the 4thAug the inspector of the car calls to ask me where my car was towed. Thats where i realised that the car was missing. Followed up with Wendy and Benise and since then emails have been going back and forth but the car hasn't been found. On Monday 21st Wendy advised that the vehicle has been found and she will revert back to me . No feedback till today and im getting frustrated that i have to constantly be the one who calls. It been over a month now that i have no clarity as to what is happening with the claim.<br /> I have also submitted 3rd party claim on the 8th Aug and when i called for feedback on 12th Aug it was sent to the insurer and I would be given feedback once the claim is processed . I called Wendy again on 18th Aug she said she will follow up and revert back. On the 22nd I called for feedback and I was given # ********** 889ZA claim number for third party and acknowledgment letter which is for a different client.</p> <p>I HAVE LOST PATIENCE WITH THIS PROCESS. PLEASE HELP.</p> <p> </p>