FRUSTRATED CLIENT SAYS FNB IS NO HELP TO HER

I am so frustrated as an FNB Business Credit Card Client holder. I misplaced my Business petrol card that was delivered in May 2018. It did not bother me as I had not yet activated it and my existing Business Petrol card was still active till September 2018. Now two months later after numerous calls to FNB Business Credit Card, I get transferred form pillar to post and from Inquiries to lost cards, then to the ***** department. ***** Department sends me back to speak to Lost cards and so it goes on. Each time I speak to a Consultant I am told in 3 to 5 Business days mam, you will receive your new card. I WAIT WITH BAITED BREATH!! My last call was made on the 8/11/2018. At around 09h40am I spoke to Ramona. She told me she cannot pick up the cancellations of my card and the new one that I had requested around the 12th or 13th of October was never issued. She then told me she had to put me through to the ***** department. I spoke to a lady by the name of Zee at around 9h54 who was not listening to me or understanding the request I was making and I then asked to be transferred to someone who can assist me. I was then put through to Thabiso @ 10h05am. I must say he was very helpful, listened to everything I mentioned about the card that was misplaced, the number of calls I have had to make to FNB and how frustrated I was. He assured me that he was cancelling the card and he would issue me with a new one. "Mam you will be contacted in 3 to 5 working days for the delivery of your new petrol card" Well it is now the 22/11/2018 and still no sms and certainly no card!! I call back again this morning. Lost Cards once again puts me through to the ***** department and drops my call. I call the ***** department and speak to Nomsa at 09h04. Then I get given the same story about how they cannot pick up the cancellation and they only investigate cases so I need to speak to Lost cards again. Well I lost the plot and told her I would like to speak to their Team Leader because I want to lay a complaint. They kept me on hold for over 10 minutes and the dropped my Call. So Hello Peter, can you make FNB Help me, because they certainly cant?????????