Frustrated client

Thank you, kindly for offering me an additional loans fllor covid 19 relief, however i have not asked for an additional loan. Strange how the prime lending rate can be 8.7% anf other times its 27 %clearly *******. I have 5 days to advise whether i accept the load but its over a long weeken it being easter... Are you guus honestly there cover your interest and not the client

I have insurance on my loans and credit card, should this not cover for the loss of income.

The request of mine has been going om for 3 weeks and sti solution to the issue.

Sort out the request please.