1 reviews | Active since Feb 2018
Frustrated client
For a bank that goes with the slogan "How can we help you" ...FNB really does not live to it's standard.
Their credit card department is unhelpful and unprofessional. I keep being given different information regarding the same case. Been trying to get my card sorted for just over 2 weeks now, been to bank, spoken to the team leader, emailed them a couple of times and made numerous call but no proper feedback.
I've been with the bank for almost 13 years now and for the first time, I am seriously considering moving to a different bank!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card Division for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card Division for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)