Frustrated Client

I had called the FNB call centre in connection with automatic duplication of transfers between accounts and I requested a reversal of funds to be done . I had contacted FNB's online banking department who could not assist me. From there onwards I had been transfered to every department that FNB has!! After spending over an hour on the phone with different departments my query is not not resolved!! Is this the service that a proud bank like FNB had to offer its clients?? I will definitely be seeking information on other banks who know and understand the importance of customer service. <br> So much for * How can we help you?* <br> <br> YOU JUST DON'T!