Frustrated by whole credit card application process!!!

I started applying for a credit card in December 2017 and thought I had provided all the required documents. After weeks have passed I now call to find out what the status of my application is I am told that they require more documentation from me but I never got a call from FNB to this effect. After weeks of me calling and then providing whatever was outstanding I finally got approved in FEB 2018. Now I'm having issues with delivery of said card by Mr D because I do not have a utility bill in my name. So then I am told I can fill in a form and then now apparently the form only works when its home address and not office address. Why is it so complicated to get this sorted ? I have been trying to get someone to assist with this and nothing!!! Extremely frustrated