Frustrated by inane "verification questions"

<p>Absolutely no help from call centre when trying to find out why OPT for one time payments from internet banking isn't working. </p> <p> </p> <p>Agent asked me 3 verification questions, then told me I got them wrong and that she couldn't help me. "You have to go to an ATM to reset your OTP now". </p> <p> </p> <p>What the whattting what? Of course it's my account. I'm not a *********! I don't know where they got the "so called correct" answers to those verification questions? But they certainly aren't correct.</p> <p> </p> <p>All I want to do is make a one time payment. Now I have to leave work to go drive around town to find an ATM becasue your OTP service doesn't work and your call centre agent's can't help me. </p> <p> </p> <p>Disgusted. </p>