Frustrated

I feel frustrated. I contacted the bank on 20 December 2021 to reverse a transaction on my account as the purchase with the supplier has been cancelled. Feedback I got was that they can not do so as transaction has been acknowledged.

But I have this correspondance from supllier below yet trnsaction on account for 19 December for R 780 remains unchanged.

Dear Valued Customer,

Per your request we have canceled your account from further billing to totalvideopass.com. Your access will expire on: Dec 21, 2021 06:33 AM

Your credit card was not billed. An authorization hold was placed on your card for $48.12 and should drop within the next 3-5 business days depending on your card issuing bank.

If you would like more information about this transaction, please contact our Customer Service Center, we are available 24 hours a day 7 days a week at *** or ***