Frustrated (Bad service) FNB Portside

<p>Hallo, </p> <p> </p> <p>I really considered writing this review, as I really do not promote naming and shaming, but upon cooling down I still felt to adress the following. </p> <p> </p> <p>Firstly Id like to say I am by nature very patient, but when it comes to poor service it makes me so angry. I as an employee strive to make it easier for customers.<br /><br />I recently opened an account at FNB, and I really honestly love the brand, but I am on the verge of closing my account before actually using it due to poor service/work ethic. I work in CBD Fores**** but I stay in the northern suburbs so I purposefully ask FNB to send my card to Portside Branch.</p> <p> </p> <p>Needles to say that I have on numerous occations encountered extremely slow and unresponsive service. I literally only have so much time to take a break and all I want to do is collect my card. </p> <p> </p> <p>I urgently needed to collect my card to use it over the weekend, one of the ladies blatently told me, that she can help me, but actually she cant. So its basically my problem that I cant use my card.<br /><br />Where does customer service really then take top priority. I work for a e-commerce company that sees the importance of customers and I just dont see it here, even on a personal level. </p> <p> </p> <p>Work is approached with an attitude where workers do a little as we can and help as little customers for as long possible. </p> <p> </p> <p>I am beyond frustrated to say the least. Now I have to wait extra 5 days, along with no cash over this weekend. </p> <p> </p> <p>Not Happy. </p>