Frustrated at FNB LOAN department poor management

am so ****ed off with people employed at FNB am not sure if someone is just doing the job for the sake of salary or taking into considerations that their decisions are affecting other people day to day living expenses first and for most i send an email to FNB Loans wanting to find why why FNB is still deducting loan repayment money from my account even though am under debt review . no one called me or rep**** to my email for a good 2 weeks until I came to hello peter to write a review I specifically mentioned to them via email and even send proof of the deduction R260 X 3 months which is R780 once again fnb refunded me but not the full amount only R500+ and to make the matter even frustrating the money is paid to the loan account not my personal as to who took that decision and why i don't know because when fnb was deducting it my money not the loan money.and again on the loan account interests are added every month . can i be refunded the full R780 to my fnb personal account and have this loan account locked because there shouldnt be any interests added as am under debt review. FNB should really train their employees on how to do customer service am really getting bored with this bank . these always issues