Frustrated and Upset by FNB ***** syndicate

had opened a case on the 28 August 2024(case-number ***) in the evening after realizing that my account was purchasing at an estranged place called White Star General D which I dnt even know where it's located I immediately when on my app and blocked the card and called the ***** department.I have made countless calls at the FNB ***** department asking about the case more interested in finding out where exactly was the location of were my card was purchasing while I'm home and the card being in my bag.Today early around my lunch break at work I decided to call and find out about my case.I was assisted by a lady who notified me that my case was refuted and the was a letter sent I have been checking my phone every day for smses, emails or a call nothing of that nature was done not even a call to bail me out of suspense..

That letter she forwarded me gave me a shock of my life because it spoke about a digital wallet that I don't even know existed number one I only linked my app to two devices which I have with me which is a Hisense U50 and a Z3 Mobicel with these two phones I have never bought anything online but to my surprise FNB ***** department tells me I have no proof was given as to where I purchased and when did I create the digital wallet all I was told was I will be contacted by the person handling my case...

My account never used to have such problem until I gave the easy account department access to my account as I had asked for a downgrade from cheque account to easy account kindly assist me with proof of the investigation findings so that I can take it up with the ombudsman man because that money set me back a lot it was meant for rent and also get my new born baby some necessities.

I would like to inform people to open FNB accounts at their own risk as they they will be on their own after their staff inside FNB ***** your money then say you have a digital wallet I dnt even know how to open one.