Frustrated and irritated

I recently had a problem with FNB which was resolved. After 8 weeks of waiting for FNB to do there job, I was finally reimbursed.

Now, another problem has popped up. Even though all my accounts with FNB was paid up and I am no longer on debt review, the company cannot issue me my form which clears me from all ITC systems because according to FNB there is an outstanding amount on a temporary loan I had several years ago. It was a temporary loan which has been paid up a very long time ago.

I have tried phoning FNB several times now regarding this. I am constantly being transferred from one department to the next and as soon as I get through to a human being, the line gets cut.

Can FNB please wake up and finalize ALL queries at once.

They should really change there logo - HOW CAN WE HELP YOU - by doing your freaking jobs.