1 reviews | Active since Jun 2018
Frustrated and irritated
I have been struggling to activate my account for over a week now. I was told all I would need is my proof of residence and my green bar coded ID. I have provided the courier with all the necessary documentation. The next step for me was to activate my online banking and cellphone banking as I attempted to do so i failed miserably. Applying online is not as easy as 123 as Fnb would suggest it is, both online and the atm could not activate my account. The following day I called Fnb and managed to get my online banking sorted out. When someone tried doing an eft into my account it told them they were unable to do so once again I phoned Fnb, they told me that I needed to deposit money into my account through either the atm or an Fnb Branch. When I attempted to deposit the money into the atm it did not allow me to do so once again. At this very moment I am wasting my airtime trying to get hold of their KYC cheque account department without any success. I would not recommend Fnb to anyone the trouble you have to go through just to get your account registered is ridiculous especially applying online.
Good day Dominic,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Dominic,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
