Frustrated and extremely disappointed

Some feedback from me

It's seems like the downgrade was done because I was charged interest again on my Cheque account which they say it's pro ratad but my experience will all this is that banks reaps people off with card fees and other additional fees, nevertheless the less it's day 5 today I've been sending emails back and forth with the company that's supposed to deliver my cards and finally on Monday I got a call saying I should receive my cards within 3 to 5 days now I'm back to day 1, if deliveries were opened last I wonder how long will it take, everyday I get an sms with the 3 to 5 days turn around time, then I check on the App it shows that my credit card is active as if I have already received it and Cheque card is still shows ordered

What a tiring and disappointing experience from the only bank I've ever used, First I get called from CCd corriers now I get a calls from DSV then I'm asking myself does fnb use 2 corrier companies now and who do I call yhooooo I can't take this anymore FNB I understand we are on lockdown and all but you are frustrating me