Frustrated and EXTREMELY disappointed!

I am highly frustrated and extremely disappointed at the service received from FNB of late. I had app**** for a card and activated the card by following the necessary prompts Once delivered. After trying to make two different transactions, my card still did not work. I then contacted the call centre, who switched me to different departments numerous times. From authorizations to ***** and back & forth, bearing in mind I had been cut off countless times. Over an hour of this, I eventually spoke to someone who told me there was a block on my card - back to ***** department and then authorizations AGAIN AND AGAIN. No one could tell me why there was a block on my card. Eventually got told to email a form to the said address. I was not allowed to be transferred to that division I was only given an email address, I was also not allowed to speak to management nor was anyone from management able to call me back when they had details on the reason for my blocked card. Needless to say, I have emailed the documents through and I am still waiting. No response to date I have been with FNB for many years and so has my family and I can safely say I am ready to change banks. Very disappointed! Any recommendations?