Frustrated and Exposed — FNB Ghana Ignoring Customer Support Requests

I’m disappointed that after several attempts—including direct emails and a previous review here on HelloPeter—I still haven’t received the support I need from First National Bank Ghana regarding the free Trend Micro™ antivirus license that comes with my online banking profile.

Your team responded to my earlier review promising to escalate the issue and assist, but no follow-up action has been taken since then. My devices have now been running without protection for days, which is unacceptable—especially considering this is a service you actively promote as a value-added benefit to your customers.

All I’ve asked for is either:

1. My valid Trend Micro license key, or

2. Clear, updated steps on how to retrieve it in the new online banking interface.

Silence and delay on such a basic service erodes trust. Please treat this matter with urgency. I expect a prompt resolution and communication this time.