FRUSTRATED AND DISSAPOINTED

AGAIN, I have issues with FNB. Last year they automatically upgraded my credit card, after a few months' struggle, FINALLY its been downgraded. This year, I did a pre-qualification for a property AND app**** for finance at another company and BOTH picked up a credit card, saying I am in arrears at FNB. I found out, that this "credit card" is the upgraded one which was never removed against my name and DOES NOT REFLECT on my FNB banking app. I have been waiting for FNB to send me a letter confirming I am not in arrears and that it is NOT an active credit card. My first call was on Tuesday, again on Wednesday and I went to a FNB branch AGAIN on Thursday. I still do not have my letter which I was supposed to receive within 24 hours from my INITIAL CALL ON TUESDAY. BTW : I have to submit this "good standing letter" to the Credit Bureau to clear my name after FNB failed to remove the account against my name.

I am still waiting and NEEDED the letter by yesterday as this is affecting my applications at other entities and affecting my credit score.

REF NO I got yesterday : CAS-***8-Q1H9X4.

I AM very disappointed in FNB.