Frustrated and disappointed with FNB

I am so disappointing and frustrated with this bank that I have been with for so many years. In an attempt to pay up my accounts, I mistakenly paid an amount meant for my revolving loan into my credit card. I was advised that the funds would be moved into the correct account and I would be issued with a paid up letter as well as have the account closed. I was told to follow up after three days. When I followed up I was sent from pillar to post. It has been almost 2 months and the funds still have not been moved into the correct account and now I am being told that they can’t see where the money has been moved. We are talking R61k here, not small change…not for me anyway. I am so frustrated I cannot even express it. Vuyisile Gxowa, who is a team leader in the admin department is supposed to handle this matter however he has elected to not respond to any of my emails! Can someone from FNB please attend to my matter? I cannot believe such a simple task is taking so long to close off!

I am moving away from this bank!!!!!