IK
Irene K
1 reviews | Active since Jul 2018
09 Dec 2024, 09:55
Frustrated and Disappointed with FNB
I am beyond frustrated with FNB. Over and over keep deleting my documents, which causes unnecessary inconvenience and disrupts my banking experience. Every time I try to sort this out, I end up wasting my time re-uploading or resubmitting documents that should already be on file. Endless branch visits with no resolutions, ANNOYED 😡
It’s shocking how a bank of this size can have such disorganized systems and processes. Instead of making banking easier for their customers, they seem to create more hurdles. This is not the kind of service I expect, especially considering the fees I pay.
I have had enough of this poor service—FNB is, without a doubt, the worst bank I’ve ever dealt with. Fix your systems and treat your customers better!
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Replies (3)0
Replies (3)IK
Irene K's updateReviewer Update
10 Dec 2024, 03:45I am beyond frustrated with FNB. Over and over again, they keep deleting my documents, causing unnecessary inconvenience and disrupting my banking experience.
To make things worse, the FNB Forex department is now delaying my remittance. This money is urgently needed for transportation, and their inefficiency might cause me to miss my brother’s funeral. The lack of urgency and care in handling such critical matters is completely unacceptable.
FNB’s service has been nothing but a disappointment, and I am tired of dealing with these ongoing issues.
IK
Irene K's update10 Dec 2024, 03:45
Reviewer Update
I am beyond frustrated with FNB. Over and over again, they keep deleting my documents, causing unnecessary inconvenience and disrupting my banking experience.
To make things worse, the FNB Forex department is now delaying my remittance. This money is urgently needed for transportation, and their inefficiency might cause me to miss my brother’s funeral. The lack of urgency and care in handling such critical matters is completely unacceptable.
FNB’s service has been nothing but a disappointment, and I am tired of dealing with these ongoing issues.
IK
Irene K's updateReviewer Update
10 Dec 2024, 14:51It has now been 6 days since I raised my query with FNB, and I have yet to receive any meaningful response or assistance. The online Forex chat platform has been completely unhelpful, providing no resolution or even a sense of urgency.
Out of desperation, I visited an FNB branch, where I was promised I would receive a call to resolve the matter. It has been over 24 hours since that promise, and still, no one has reached out. This lack of communication and care is appalling.
Because of FNB’s inefficiency and complete disregard for my situation, I have now missed my brother’s funeral. This was an incredibly important and emotional event for me, and FNB’s delays and poor service have added unnecessary pain to an already difficult time.
This experience has been absolutely devastating. FNB’s inability to deliver even the most basic level of service is unacceptable, and I cannot express how disappointed I am
IK
Irene K's update10 Dec 2024, 14:51
Reviewer Update
It has now been 6 days since I raised my query with FNB, and I have yet to receive any meaningful response or assistance. The online Forex chat platform has been completely unhelpful, providing no resolution or even a sense of urgency.
Out of desperation, I visited an FNB branch, where I was promised I would receive a call to resolve the matter. It has been over 24 hours since that promise, and still, no one has reached out. This lack of communication and care is appalling.
Because of FNB’s inefficiency and complete disregard for my situation, I have now missed my brother’s funeral. This was an incredibly important and emotional event for me, and FNB’s delays and poor service have added unnecessary pain to an already difficult time.
This experience has been absolutely devastating. FNB’s inability to deliver even the most basic level of service is unacceptable, and I cannot express how disappointed I am
IK
Irene K's updateReviewer Update
11 Dec 2024, 12:23Like seriously has FNB deteriorated this much the 3days and counting there is still no resolution, l am so annoyed
IK
Irene K's update11 Dec 2024, 12:23
Reviewer Update
Like seriously has FNB deteriorated this much the 3days and counting there is still no resolution, l am so annoyed