Frustrated and Disappointed

No words can explain my frustration and disappointment. Prior to going outside the country I called online banking and advised them that I was going out of the country, and needed to use my card to swipe, they confirmed all was in order. To my surprise when I wanted to pay for my accommodation in Botswana with my card it was declined "Unauthorized". Can you just imagine being in a country with no cash and no card. I tried several times to sort it out even with my business banker Lydia Magudulela to no avail, I went as far as waiting 3hours in a queue at the Selebi Phikwe branch just to fill out a form to be sent to Lydia and to date I am back in SA and have still not received any feedback from Lydia that the account was sorted, thats FNBs service. All I can say is thank God for Capitec as I was advised by a family member that without prior authorization you can swipe your Capitec account outside the country, so I had to special clear funds every time to my Capitec account (an unnecessary costly expense) and then use that to pay for everything. Furthermore I have had none stop issues with FNB, I am so irritated, frustrated and disappointed with FNBs service. There are Junior staff that give a better service than Lydia not once has she sorted out any of the issues I faced with FNB, who needs a business banker if they cant help :(