frustrated and annoyed, feeling cheated.

where to start I have a business account and a personal cheque account with FNB to mention a few. I enquired why I have been over charged since opening my business account with FNB as the consultant explained that I will start off with a pay as you use or go account since it is a new business and it wont be generating an income straight away. When I finally decide to call and have this sorted the agent plays the sympathy card and I understand but then goes and asks me for more money to fix the mistakes that FNB had made how is that for great service, I pay FNB to fix their wrongs so to get what I was promised initially I must pay for that service and I must go to the consultant at the branch to sort out my issues, fantastic. Further more I was unaware that FNB charges for amounts they pay since I don't have an overdraft so I understand according to the agent I chatted to that since they paid the amount even after asking to rectify account that FNB charges me an additional amount R110 even after you rectifying the account then I ask how they can charge for something I transferred money to that account to pay for and they tell me some **** about how 2 days later an amount goes off that I didn't have funds. I am so annoyed and frustrated with the service I got I just couldn't speak to another clueless consultant, so much for doing what is right and reimbursing me on my business acc for a mistake clearly FNB made and reimbursing me at least with the R110 which went of twice since I am paying for something I don't even understand or partially do but the consultant doesn't understand why I am in fact complaining about the amounts going off my accounts feeling cheated and ******.