Frustrated

I have a Premier account with FNB.

The whole experience started when FNB decided to deduct a debit order early. So I went onto secure chat to enquire a simple request. I spoke to Sihle Makubo who said they couldn't assist and transfered me to "my premier team of Bankers". I was passed to 3 people.... Lerato Tshilo Thulile Mabuza Sisanda Ntilashe 30min later all I got was to call the "Premier team of Bankers". So I called. When they finally answered my airtime depleted due to the fact that I was holding on so long as "we are experiencing high call volumes". I requested that she call me back and she said she will try but they are busy.

So what's the point of paying for a service when this is what happens? A hour since this whole thing started and still nothing.....

All I got was depleted airtime and less data.......