Frustrated

Good day ..my name is bongekile I would like to tell about the experience we are getting ...we have a stokvel account at fnb it's for our transport money with our staff ...so now they told us our account it's on hold because they have send message for us to update our personal details..on the account I am with 3 people whom they did not receive the sms nor email. We have been coming to the branch with no assistance .calling the people whom they referred us to call they can't assist us ...we really need the money. How are we going to be assisted ...if the 2 members they don't reflect its another story ...we r taking time from work to sit in the branch with no assistance...