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Surette S
1 reviews | Active since Sept 2016
08 Oct 2019, 07:03
Frustrated!!
The worst experience ever!! I have a few loans with FNB but my husband lost his job and we can't pay the loans like we should and I've been asking almost 2 months now if we can't make other payment arrangements but after numerous emails and phone calls, still no one has helped me?? FNB was fast to give the loans but now that I just need help until my husband finds work again, they just ignore me!! Really poor poor service!!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
08 Oct 2019, 11:08Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply08 Oct 2019, 11:08
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
SS
Surette S's updateReviewer Update
18 Oct 2019, 20:15It has been 11 days after and still nothing has happened. Really pathetic!! To call someone and tell them you will phone them back to help, then you do that as that is customer service but clearly you guys have none anymore!
SS
Surette S's update18 Oct 2019, 20:15
Reviewer Update
It has been 11 days after and still nothing has happened. Really pathetic!! To call someone and tell them you will phone them back to help, then you do that as that is customer service but clearly you guys have none anymore!