Frustrated

On the 11th October 2021, I went to open an account at FNB Protea Gardens, the next day I get an sms from Experian that a credit enquiry has been done on my profile, I then went to confront the lady who assisted me to open the account as to why did she do a credit estimate without my permission as this sets a footprint on my bureau. She told me that the system automatically does that, can FNB please change that as this affects a person's profile as if they were checking for credit. I'm really disappointed and I'm thinking of closing the account. I was also given a funeral plan which I was told I can cancel on the FNB app next thing I try to cancel the cover there's no option I'm really disgusted about the banks service more especially I work for a bank myself.