1 reviews | Active since May 2014
FRUSTRATED... 3 months of applying for a card and my card is still not active
Two issues. 1. i received a card with my ****en surname, i have never had an account with FNB and i sent trough a copy of my ID with my current surname. i have no idea where they pulled my ****en surname from. 2. I called to activate my account, i got transferred so many times for a simple issue, was then told they don't have my proof of residence, which i find strange because that was sent to FNB. i Spoke to Uzna,I was asked to send my proof of residence to ********** to which i received an auto reply 'Please note that this is an unattended mailbox'.
I'm starting to think, 'Maybe i should just take my business else where'. i have never received such terrible service from a bank.
Hello Hazzym ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Hazzym ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)