Frustrated ????????

I love FNB but I woke up to a -480 this morning and a reference saying #items not paid 19/06/27 got really puzzled about this tried calling FNB on *** to witch I spoke to Palesa who explained to me that that Premier clients as I had downgraded to Gold then tried to explain to her that I had no idea so she gave me the *** number and put me through just in case I got disconnected I held for 53 minutes but no one was available then saw an option to chat to someone to assist which I know it was for premier bankers but it allowed me char to someone I then sent a message asking about the problem I had after an hour David responded to say it was fees for transactions I didn’t honor which were charged 120 each when I asked which ones because I had money in my account all the time he responded by saying “sorry I just noticed you are a gold cheque account holder I can’t assist you “.which left speechless as I had not been assisted,tried again calling the number Palesa gave me spoke to someone who was also Premier banker and told me not to put my ID number when the voice prompted but that didn’t seem to work as I held on for another 20 minutes and still not assisted and my questions not answered.pls will someone get back to me .Im utterly disappointed by FNB this is such an inconvenience to be on the phone the whole morning and my budget just flew right out the window.please sort this out!!