FRUSTRATED

I am so disappointed in your service and the lack thereof. I have been trying to close my revolving loan since the 20 June 19 to no success. I have dealt with different bankers and they all they say the same thing, my request has been escalated to the credit manager. Mothlogonolo Molema gave me this number CAS-***-G3F1X0 on the 24 June and still nothing. I was advised to pay an amount of R 108.21 for a settlment account. I did so, however, on the 25th June I was debited R249.26 and over and above that, the loan amount is now sitting of on credit R12,931.00. I then contacted your team of bankers from Thokozile Lempe, Busisiwe Cindi (who had an audacity what is available on that loan in question) i mean, she had the access to my account. Then the next day, i chat to Thulile Tshabalala, whom did not even have the decency to apologise from my frustrations, instead again, the story of the credit manager has not be able to close the account as she is experiencing large volume of queries. Like, how is that my problem, i have no idea, i recommend you hire more people. To top it all off now, all of my chats have suddenly dissappeared, how convenient, I took all the screenshots as evidence. As it stands, the loan is still not closed. What do I need to do for my request to be actioned. I am very ****ed off. I shouldnt be contacting FNB everyday for a simple instruction. The only thing you will do is to keep on debiting my account, you are bunch of *******