SO
Sonja O
1 reviews | Active since Apr 2019
25 Apr 2019, 11:12
Frustrated
I have been struggking for 2 days to get thru to fnb on email and on the phone. Why are you being forced to go to a branch of you have the option to be able to contact them but dont get answers. If there was options to assist on the app i would not have had to send this review.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
25 Apr 2019, 12:34Good Day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with a detailed description of your complaint as well as your ID number and FNB account number.
When responding please select Private Reply (at the bottom) this is to protect your private information from the public.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards,
Hello Peter Complaints Team
Tel number: ***
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with a detailed description of your complaint as well as your ID number and FNB account number.
When responding please select Private Reply (at the bottom) this is to protect your private information from the public.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards,
Hello Peter Complaints Team
Tel number: ***
FNB (First National Bank)'s reply25 Apr 2019, 12:34
Official
Good Day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with a detailed description of your complaint as well as your ID number and FNB account number.
When responding please select Private Reply (at the bottom) this is to protect your private information from the public.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards,
Hello Peter Complaints Team
Tel number: ***
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with a detailed description of your complaint as well as your ID number and FNB account number.
When responding please select Private Reply (at the bottom) this is to protect your private information from the public.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards,
Hello Peter Complaints Team
Tel number: ***
FNB (First National Bank)'s replyOfficial
25 Apr 2019, 15:40Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply25 Apr 2019, 15:40
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***