1 reviews | Active since Aug 2018
Frustrated
I'm so frustrated with FNB!! On February this year, i made a deposit on one of their ATMs. I got the proof of payment receipt but the reference wasn't clear. I've been up and down trying to get a new one to no avail. The business i made the deposit to requires proof of payment and when i showed them mine, they said i should try getting a new one cause it's not clear, most things aren't visible ? i really need a new one and don't know what to do now
Good day Siphokazi Shude,
I tried contacting you on the number provided, to no avail.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Kindly provide us with the name of the branch (the location of the ATM) where the deposit was made.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Siphokazi Shude,
I tried contacting you on the number provided, to no avail.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Kindly provide us with the name of the branch (the location of the ATM) where the deposit was made.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day Siphokazi Shude ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Siphokazi Shude ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***