Frustrated

I have tried to phone fnb a several times and your automated service is shocking as it is long and by the time you get to the consultants the airtime is finished. On the 1st July I bought cell c airtime for 30 rands and it did not recharge did not come through and on the statement it reflected as 2nd July and I waited for it to recharge on the 2nd July it never my phone was never recharged, again on the 2nd July I made 2 separate recharge of 30 rands which didn’t recharge. Now fnb you always have issues on month end always which these transactions go unnoticed to the clients that are not aware. Please credit me with my 90 rands and your admin on Twitter is useless