Frustrated!!!!!!

Can FNB have the courtesy to contact me when my card is about to expire. You are on the ball to inundate me with useless information via sms but when important information should be logged you are absolutely useless. After realizing my card expired (might I add that it was rather embarrassing) I popped into my local branch, only to be told that I should apply online otherwise they will charge me. REALLY! So guess what: I have been trying to apply but your app does not cater for existing clients. I have opened my account tab and it gives options such as ****** card, change pin black blah blah but have you actually considered a tab that says Renew Card. So here is my question: Why must I bother going through all this schlep, I might as well close my account and apply somewhere else. So please, how do I renew my card with minimum effort?