FR
Fatima R
1 reviews | Active since Dec 2019
09 Dec 2019, 08:48
Frustrated
Good day i ordered my fnb card via the fnb app delivery was to come friday the 6th. No couriers pitched up within the time I agreed for. Fnb then sent me a message stating i had missed the delivery yet their couriers did notnot come out. I am trying to reschedule the delivery but now my card tracking details is not available! Please assist me as i need my card urgently!!!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
09 Dec 2019, 13:02Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply09 Dec 2019, 13:02
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
FR
Fatima R's updateReviewer Update
11 Dec 2019, 08:02Hello thank you for calling me back. Fnb rescheduled the delivery yesterday the 10th but again no one came out! They sent another message stating i missed my delivery appointment. No one called me when delivering so i don't think anyone came out. Please assist
FR
Fatima R's update11 Dec 2019, 08:02
Reviewer Update
Hello thank you for calling me back. Fnb rescheduled the delivery yesterday the 10th but again no one came out! They sent another message stating i missed my delivery appointment. No one called me when delivering so i don't think anyone came out. Please assist