FRUSTRATED

So my second complaint about Fnb. Since last night i cant login to my app.24hours Call them first thing this morning,and yet again i get the 48hour speech. On the 23 of january they blovk my account without any notification due to my deceased wifes life cover that paid out and they want to know where the money comes from.after a struggle luckily it didnt take 48hours as they freeze absolutely everything.now my "device"is blocked when i want to login.so more then 12hours later after i called and logged a call with the problem i still havent recieved even a phone call to help solve the problem.within a month and a half i only sit with inconvenience.feels like its becoming a habit and is very frustrating.