JM
Joanne M

1 reviews | Active since Jul 2016

28 Mar 2017, 12:44

Frustrated

<p>I have been with fnb for almost 8 years and have had problems ever since. From initial debits going off my account that were unauthorised and **********.</p> <p>To endless banking costs to have unauthorised payments reversed. </p> <p> </p> <p>Being registered on the safps for my apparent security snd well being as suggested by fnb, I now needed to process an eft of high amounts off my account, this payment was processed on the 23 of feb. Ever since then i have had to complete security and verification checks, being promised that the payments were going to clear. This has left me frustrated and unsatisfied as i am being denied access to my own funds and being treated as a ********. This has gotten beyond ridiculous as i visited a fnb branch and my profile is not able to be picked up on the system. I honestly dont know the exact reason. Yes my account was closed and the ***** dep closed my disputed query. But i have been highly messed around. </p> <p> </p> <p>Fnb is neither compensating me for my countless calls, branch visits and time being wasted. I need my transaction to be processed and cleared immediately or i will be getting a lawyer to handle my query</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Mar 2017, 13:03
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)