1 reviews | Active since Jul 2016
Frustrated
<p>I need to change my debit order date. I have tried to call FNB call centre and i have been sent from pillar to post. I sent an email last week thursday only to receive an automated email back yesterday that you will get back to me shortly. i am still waiting. I called FNB call centre again today and the lady that was assisting me, seemed like she did not know what she was doing, she kept me putting on hold until i hung up. I need to change my debit order account to the 25 of everymonth as i do not get paid on the 23rd.</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 965515
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 965515
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)