Fruad with an attitude

Over the weekend there was a ********** transaction on one of our Business cards, Monday morning I phoned the Business Banker whom handles our account, to find out that I need to phone in to the ***** department.

After which the call center agent handling my call, tried to teach me about online buying, and if I am sure we did not do this transaction, talking to me as if I am a kid and has a terrible attitude.

Why would I phone in to report a ********** transaction on a card that was already blocked weeks ago as it is expiring end of this month???? You are dealing with a BUSINESS CLIENT, please treat me as a corporate client that knows how stuff work, I am not uneducated.

I think FNB needs to give their call center personnel some people s****s training!

It is very unprofessional to give attitude to a client and try to talk over them.

Up your standards FNB, people are sick of substandard quality! And remember you are not the only bank in South Africa, it would be great to teach your employees that clients do come first, your motto is even HOW CAN WE HELP YOU?