Fruad Investigation

I had ********** debit order run on my account. I phoned the bank and they sent me a form to fill in. Nowhere on the form did it say where to send it. I sent it to Premier Bank. Got a reply saying I will be answered in 48 Hours. 120 hours later (5 working days) I got an answer saying phone this number. Why could premier bank not send it? All they did was pass the buck. I phoned ***** line this morning who passed the buck and told me to email debit order queries. I have sent it and got a response from them saying: "This mailbox is specifically for disputing debit orders older than 40 days (from going off your account). All debit orders older than 40 days will be logged for processing through this unmanned mailbox, thus all non-applicable queries will be rejected" The instructions that it gives me I have already done. I want this matter investigated. I want FNB to show me the form I was supposed to have signed giving authority. I am being pushed from pillar to past. No one cares. I have been with FNB for 16 years been a premier client for about 10. This is beyond shocking. And when I phoned to stop the one debt order I was told on the phone it would cost me R18 to stop the debit order. I have a ********* taking my money out of my account but FNB makes sure that they can make money out if it as well. I am disgusted with you. How can we NOT help!