fruad and ****

good day a ****mer did a mandate on my account and when i called fnb and went to the branch im told there is nothing they can do i have been a customer for years and my salary comes in fnb are you saying i must remove my salary from fnb to another entity,i called the fnb i tried stopping the debit order im told there is nothing they can do the only solution is to move from FNB to another bank my number is ***