Frozen profile.

Hello, Am Disemelo. I have a huge problem FNB froze my profile yesterday. I can't access my money and have kids to feed. And am going through a divorce process, the lawyers that am using must be paid by FNB. I have law on call insurance with them as well as funeral policy which was cancelled on Wednesday. I went to one of the branches yesterday in Bloemfontein only to find out that there is a ***** investigation going on my profile, which am not aware off. I tried calling there ***** department but I can't find anyone to help. This morning I forwarded an email to there ***** department as well their ***** analyst (Mr Colen Mashatola) until now there is no response. This morning I called again then one consultant gave case no: ***. One other thing yesterday I realised that on the 09 of September 2025 they forwarded an email and a letter about termination of my profile but it didn't state the reason why and none of their employees contacted me about this matter.