1 reviews | Active since Jul 2011
Frozen Home Loan on first request for FICA docs?
<p>Received this today:</p> <p>-----</p> <p>Kindly note, your Home loan account has been frozen due to outstanding FICA documents. Kindly send a copy of your ID and proof of address not older than 3 months to us so that we can remove the status on the bond account.</p> <p>-----</p> <p> </p> <p>Is it standard practice to freeze an account on first request?</p> <p> </p> <p>I cannot access the additional funds I have put in the bond, and you have caused me to miss my level 5 ebucks rewards.</p> <p> </p> <p>Fix this instantly or I will move my accounts elsewhere</p>
Good day Mr. bradleywileman
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. bradleywileman
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***