Frozen Funds

It is so disappointing choosing FNB as the best bank and get the worst experience. My money was frozen last year July, I spoke to Malehlohonolo Sebetseba last year and she said I should get a letter from Capitec. I went to Capitec and they said they have nothing to do with FNB as my Capitec account is working perfectly fine. I called the bank two months ago and I was promised that Malehlohonolo would contact me within 24hrs, it’s been 2 months now and I haven’t received any form of communication. On 15th of October I called the bank again and I was told the same thing that I would be contacted within 24hrs. I’m really disappointed and over FNB at this point I just want my money and the account to be closed.