Frozen business account investigation

Subject: Urgent Follow-Up on Frozen Business Account Investigation – No Update Received

Email Body:

Good day,

I hope you are well.

I am writing to urgently request an update regarding my business account ending 8443, which was frozen around 2 September 2025 due to an investigation.

Since the account was placed under investigation, I have not received any follow-up communication, final outcome, or instructions from FNB. However, I have now started receiving automated SMS and email messages stating that I have “not used the account since 2 September 2025”.

Please note: I am unable to transact because the account was frozen by FNB, and I was told the matter was under review. It is therefore confusing to receive activity reminders while no update has been provided on the investigation.

I kindly request the following: 1. Confirmation of whether the investigation is still ongoing, finalised, or escalated. 2. Confirmation on whether the account is still restricted/frozen. 3. If finalised, a copy of the outcome report or a written explanation of the findings. 4. If additional documents are required from me, kindly advise exactly what is needed.

This matter has been unresolved for several months, and it is severely affecting my business operations. I would appreciate written feedback as soon as possible.

Kind regards, Keamogetswe Matseoane ID/Client Number: *** Contact:*** Email: *** Case number: *** ***