Frozen business account

My account was frozen for FICA purposes, I rep**** to the email with documents needing to be completed (I completed the documents and uploaded them with the reply).

I immigrated to the Netherlands so I cannot call the call center, but from what I have read it doesn't help anyways.

I sent my documents 5 times already more than a week ago, when I chatted via the online chat I was told to send copies of my ID and proof of address to a different email address. Which I did.

It has now been over a week and my business account is still frozen, I urgently need access to that money to run the business. This is unbelievable and NO ONE can give me answers as to the progress of my FICA.

I feel like FNB does not even care to reply to my emails never mind actually doing something about the account being frozen.