GM
George M

1 reviews | Active since Apr 2018

22 Apr 2018, 15:26

Frozen Bank Accounts.

Dear All,

Last week Friday the 20th April 2018 I was left stranded at the airport with no money for petrol, food and for the parking ticket. My most preferred bank did all this to me. FNB, there must be a better way to approach customers regarding any concerns that you might have with them or their accounts. My business account with FNB has been frozen and this has affected all banking accounts under my name or business to be also frozen. I had to ask strangers for money because all of the sudden I can't access cash from my accounts. I have been told by the consultant at the OR branch that my accounts are frozen due to suspected transactions that went into my business account. I am in business and I do get paid from services rendered so why am I now in this situation? Am extremely disappointed and very inconvenienced at the moment because I can't do anything without cash. Am loosing business to that effect because I can't put fuel on my car, its month end I need to get paid and pay my employees too. FNB, all am asking is stick to 48hrs turnaround as you promised after I have sent you affidavit concerning the transactions in my account. Don't complicate our lives like this. Standard bank also received instructions from FNB to freeze my accounts. Do something we have kids to support!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Apr 2018, 09:10
Official

Good Day Sgmoloi,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to Business Fica department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

GM
George M's update24 Apr 2018, 08:30
Reviewer Update
FNB, Its a day two today and I haven't heard from you. Could you please update me on the status of your investigations or allow me to access my accounts. Kindly provide me with number to call in order to make a followup. Regards, G Moloi **********